Help & FAQ

Questions, answered.

Everything about licenses, billing, devices, and what Bilu actually does. If something is not covered here, our team is one email away.

Your License

Where do I find my license key?

After purchasing Bilu Pro, your license key is sent automatically by email from Lemon Squeezy, our payment processor.

Check your spam or promotions folder first, since automated receipt emails sometimes land there. The email comes from Lemon Squeezy and includes your unique license key along with a receipt for your purchase. If you still cannot locate it after checking spam, reach out through the support section below and we will look up your order.
Your key is a long alphanumeric string. Open Bilu, go to the Settings panel, scroll to the License section, paste your key into the field, and click Activate License. Once verified, your plan will switch to Pro and every locked feature unlocks immediately.
Devices

Activating and deactivating a device

Each license can be active on a limited number of devices at once. Deactivating simply frees up that slot so you can use your key elsewhere. It does not cancel your subscription or refund your purchase.

Open Settings inside Bilu, paste your license key into the field under the License section, and click Activate License. If your key is already in use on another device and you have reached your device limit, deactivate it there first.
Inside Settings, under the License section while your plan shows Pro, click Deactivate This Device and confirm. This frees up that activation slot immediately, and you can activate on a new device right away using the same key.
No problem, this happens. Reach out through the support section below with your license key and we can manually free up the activation slot on our end.
Billing

Managing or canceling your plan

Subscriptions are billed and managed entirely through Lemon Squeezy, our payment processor. We never see or store your card details.

Every purchase confirmation email from Lemon Squeezy includes a link to manage your subscription, including cancellation, updating your payment method, and viewing invoices. You can also access your subscription directly at app.lemonsqueezy.com/my-orders using the email address you purchased with.
Pro features stay active until the end of your current billing period. Once that period ends, Bilu automatically returns to the Free tier on your next scheduled license check. You are welcome to reactivate anytime.
If Bilu genuinely was not a fit, reach out through the support section below within 14 days of your purchase and explain what happened. Refunds are reviewed and processed manually through Lemon Squeezy once approved, so please allow a few business days.
About Bilu

What Bilu does and does not do

Bilu is a bilateral stimulation tool built to support focus and nervous system regulation while you work. We are upfront about what that means and what it does not mean.

No. Bilu supports emotional regulation and stress reduction through bilateral stimulation, but it is not a medical device and it is not a substitute for therapy, medication, or professional treatment of any clinical condition. If you are managing a diagnosed condition, please continue working with your provider.
No. Bilu does not predict markets, analyze odds, or guarantee any financial outcome. What it offers is a steadier nervous system so the decision in front of you is yours to make clearly, not a system that makes decisions for you.
We put together a full breakdown of the science behind bilateral stimulation, including the research it is based on, on our dedicated Science page.
A note on this page: Bilu is a focus and regulation tool, not medical advice, a financial product, or a guaranteed outcome of any kind. If something here feels unclear, our team is happy to explain further, just reach out below.
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Still Need Help

Talk to a real person.

Whether it is about your license, a billing question, or something about the app itself, send us an email and we will get back to you directly.

Email Support
support@bilufocus.com
We typically reply within one to two business days.
Please include your license key if your question is about billing or activation.
Email Us